Empire 24" Vail Vent-Free Fireplace with Slope Glaze Burner - Thermostat with Hi-Low Knob

Free Shipping on all orders over $100

Typically, items will arrive 2-5 business days after being shipped. Smaller items are shipped with UPS or FedEx, however, larger items and orders are shipped through freight, which is a more complex process compared to shipping small parcels. It's crucial to familiarize yourself with the requirements before the delivery day to ensure a smooth shipping process.

• Most freight items are shipped on a pallet
• Some delivery companies will call to schedule a specific delivery time, while others will drop off the shipment at the nearest accessible location near your home, Curbside, or deliver it as close to a garage door as possible.

Pre-Delivery

Typically, shipments arrive without issue, but if you do encounter a problem, please carefully inspect your packages following the guidelines. If there is any damage, photos must be sent to support@grillsyard.com within 48 hours of receipt to initiate a return or exchange.

Upon Delivery:

Upon arrival, verify that the number of pallets/pieces listed on the delivery receipt matches the expected amount. If there are any missing pieces, make a note of it on the receipt before signing, for example, "Received 3 out of 4 pieces." Contact us at (844)-725-2884 immediately if any pieces are missing. We will work with the delivery company to find the missing items or arrange for replacements.

As soon as the shipment arrives, inspect it for any visible damages such as crushed box corners, holes, or broken pallets, which can indicate internal damage. 

After accepting the shipment, examine the package for any concealed damage. You have 48 hours to send us photos of the damage at support@grillsyard.com. You can also report any concealed damage by calling (844)-725-2884, and we will guide you through the Damaged delivery process.

Serving up appreciation for being a GrillsYard customer.

At GrillsYard.com, we recognize that there are many online shopping options available, and we strive to stand out by providing exceptional service that earns your loyalty. Here’s our 7-Point Approach to ensuring the best shopping experience:

1. Price Match Guarantee: We’re committed to offering you the best prices. If you find a lower price on an identical product from another authorized dealer, we’ll match it! Our team constantly monitors the market to keep our pricing competitive.
2. Free Shipping over $100: Enjoy hassle-free shopping with free shipping on orders over $100. We aim to make your outdoor grilling purchases more affordable by eliminating shipping costs.
3. Exceptional Customer Service: Our dedicated team is here to provide you with an outstanding shopping experience. Whether you need assistance choosing the right products, have questions, or need tips for maximizing your grilling adventures, we’re always ready to help.
4. Safe and Secure Shopping Environment: Your personal and financial information is our priority. Our website is equipped with advanced security measures to ensure that your transactions are protected, allowing you to shop with confidence.
5. Hassle-Free Returns: We understand that not every purchase works out, which is why we offer a straightforward return policy. Returns can be made within 30 days of purchase, allowing you to shop stress-free.
6. Authorized Dealer: GrillsYard.com is an authorized dealer for every brand we carry, ensuring that you receive full protection under the manufacturer's warranty for all your purchases.
7. Insured Shipping: We take pride in ensuring that your orders arrive in perfect condition. That’s why we provide insured shipping on all products. In the rare event of damage or loss during transit, you can trust that we’ll resolve the issue promptly.

At GrillsYard.com, your satisfaction is our mission. Experience the difference with our commitment to quality service and support!