Back Order Policy

What is a Backorder?

A backorder occurs when you place an order for a product that is currently out of stock. In this case, we will charge your credit card or PayPal account at the time of order placement. This helps us manage potential fulfillment delays and prevents issues such as:

  • Delays in shipping due to changes in payment information.
  • Fraudulent attempts to receive products through false payment details.
  • Risks associated with handling sensitive financial information.

By processing payments upfront, we aim to reduce costly delays, cancellations, and potential fraud, allowing us to keep our prices competitive for you. We appreciate your understanding regarding any backorders you may encounter.

While Waiting...

If you’ve placed a backorder and wish to make changes, you have a few options:

  • Explore Alternatives: Check out other comparable products on our site. If you want to modify your order, please place a new order and contact us immediately so we can process a refund for your original order.

  • Cancellation and Refund: If your order has not yet shipped, we can cancel and fully refund it after confirming the cancellation with the manufacturer. To request a cancellation, email us at support@grillsyard.com. You can also inquire about inventory availability to place a new order when the item is back in stock.

Please allow a minimum of four business days for your credit card company to process any refunds.

Important Notes

Unless we receive a written email from you indicating a change or cancellation prior to shipment, we will assume you wish to keep your current order. We will work diligently with the manufacturer to fulfill your order as quickly as possible and will provide tracking information as soon as it becomes available.

Keep in mind that estimated timelines for backordered items are subject to change. As an authorized dealer of the brands we carry, we cannot control the manufacturing and shipping timelines.

Thank you for your patience and understanding as we navigate any backorder situations together!

Customer Support

For assistance, our customer support team is available Monday through Friday, from 9 AM to 5:30 PM EST. Thank you for shopping with GrillsYard.com!

Bronco Trading LLP

Trade Name: GrillsYard

Phone: +1 844-725-2884

Email: support@grillsyard.com

Business Address: 1747 Olentangy River Rd STE 1266, Columbus, Ohio 43212, United States